Refund policy

Only products purchased through Step2Commercial.com can be returned to us, this does not include replacement parts. Step2Commercial.com does not accept returns of products purchased from other retailers.

Obtain Return Authorization - All returns require prior authorization from Step2Commercial.com. To obtain authorization within 10 days of receipt, please email customerservice@step2commercial.com.

Please note: without prior authorization from Step2Commercial.com, we will deduct any associated fees and shipping costs from your refund along with a 20% restocking fee.

FedEx Shipments - Your item must be received by us within 10 days of issuance of Return Authorization for a refund of the purchase price less the shipping charges. The return shipping arrangements and expenses will be your responsibility. Returned items must be in new condition, unassembled and in the original packaging.  

Truck Shipments - You may return an item shipped via truck (common carrier) within 10 days of issuance of Return Authorization for a refund of the purchase price less the original shipping charges and a 20% restocking fee. The return shipping arrangements and expenses will also be your responsibility along with any additional fees the freight company may charge (i.e. holding storage fees).

Please do not refuse delivery. If your truck shipment arrives damaged or something is missing, please note this on the driver's copy of the delivery receipt and contact us immediately (customerservice@step2commercial.com) for further instructions.  Truck shipments returned to Step2 Commercial due to incorrect shipping address or unscheduled delivery appointments will be subject to charges for original and return shipping and a 20% restocking fee.

If you receive a product that is not functioning properly, please email our Consumer Service Department at customerservice@step2commercial.com (Monday - Friday, 8:00 am - 5:00 pm EST).